Logicom Cloud Customer Care Support for Partners offers comprehensive support across the entire Microsoft CSP program and can be an essential part of your differentiated value to customers. By using Logicom Support you can increase your confidence in working with Microsoft technologies while offering high quality services, and maintaining high customer satisfaction.
Partner Support helps you to successfully build your Microsoft managed service practice when selling your own managed services for your end-customers’ mission-critical workloads.
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Significant loss or degradation of services with critical impact to the Customer’s business operation and there is no viable detour or workaround available.
Moderate loss or degradation of services or significant aspects of the Customer’s business operation is being negatively impacted by unacceptable services performance. Also, calls that have been previously classified as or Severity 1 calls for which there is a viable detour or workaround available.
Operational performance of the services is impaired with minimum business impact while most Customers’ business operation remains functional. Also, any other problem which the user can easily avoid or detour, for which there is no urgency for resolution.
Information is required on product information, installation or configuration, for products or services covered by the Agreement in place. There is clearly little or no impact to the Customer’s business operation.