Logicom Cloud Customer Care Support for Partners offers comprehensive support across the entire Microsoft CSP program and can be an essential part of your differentiated value to customers. By using Logicom Support you can increase your confidence in working with Microsoft technologies while offering high quality services, and maintaining high customer satisfaction.
Partner Support helps you to successfully build your Microsoft managed service practice when selling your own managed services for your end-customers’ mission-critical workloads.
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Criteria: Significant loss or degradation of Customer’s Products and/or Subscriptions with critical impact on the Customer’s business operations with no viable detour or workaround available.
Criteria: Moderate loss or degradation of the Customer’s Products and/or Subscriptions or severely negative impact on the Customer’s business operations caused by the Customer’s Products and/or Subscriptions, who are not performing in accordance with the Vendor’s specifications. Also, incidents that can be classified with Severity 1 will be classified with Severity 2 if there is a viable detour or workaround available.
Criteria: Operational performance of the Customer’s Products and/or Subscriptions is impaired with minimum impact on the Customer’s business operations which remains functional. Also, any other problem which the Customer can easily avoid or detour, for which there is no urgency for resolution.
Criteria: Information is required on Customer’s Products and/or Subscriptions, installation or configuration. There is clearly little or no impact to the Customer’s business operations.
