Modern, cloud-based customer engagement solutions for the modern workplace!
Freshwork’s solutions are ready to go, easy to use and offer great value to any kind of business!
Freshdesk is a support ticketing platform with a comprehensive set of tools and features to help businesses support all the needs of their customers!
Freshsales is a cloud-based CRM that helps businesses across different industry verticals to manage their interactions with existing and potential customers.
Freshservice enables service management through a customer service lens. A fresh approach to ITSM, enabling IT organizations of all sizes to provide IT service delivery and support.
Freshchat is a modern messaging software for sales and customer engagement teams to talk to website visitors and in-product users. A leap from legacy live-chat systems, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.
Customer support is everyone’s business.
Freshdesk is the most collaborative customer support platform
Omni-channel Customer Engagement
Support your customers
wherever they are – Email,
Phone, Chat or Social
Seamlessly collaborate with
other teams to solve issues
with speed and efficiency
Customize to your business
using our App Marketplace
and powerful APIs
With Freshsales CRM, your team can now use AI-based lead scoring, built-in phone, email, activity capture and more.
Freshsales is a sales CRM for teams who don’t want to juggle between multiple tools. It offers everything a salesperson needs—built-in phone and email, lead scoring, customizable reports, event tracking and a visual sales pipeline—in one single platform.
Use build-in phone and email
Send personalized messages
One click to hot leads
Customize your sales process
Eliminate manual data entry
Manage sales pipeline better
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Everything you need for IT support
Easy to use and set up
Freshservice’s modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Turn visitors into leads and customers into happy, engaged users
Freshchat is a modern messaging software for sales and customer
engagement teams to talk to website visitors and customers on the website, in-app, mobile, or social DM’s.
A leap from legacy live-chat systems, Freshchat helps businesses and its
teams focus on a continuous and context-driven messaging experience.
Level-up from live chat to modern messaging
Engage visitors and customers proactively
Set up proactive campaigns
that drive visitors to convert
and users to upgrade.
Bring your self-service and messenger together
Break free from the silos between chat and self-service with FAQ categories right inside the messenger.
Create multiple chat threads that
set expectations and connect
customers with experts.